BMC User Forum in Berlin

Berlin, 14/15 November 2011 - Topics from the recent BMC User Forum in Berlin included news about IT Service Management updates, new Infrastructure and Application Management releases, Middleware Management, and Control-M.  The two-day event was an opportunity for customers to learn about the updated solution spectrum from BMC, implementation best practices, and the generous range of products and services offered by qualified BMC partners.

Read more: BMC User Forum

COGNITUM General Availability

Bonn, 6 December 2011 – ITConcepts is pleased to announce the general availability (GA) release of COGNITUM versions 5.1 and 7.7.
Please contact us or register for our free COGNITUM Newsletter to get more detailed information.

Cognitum

Successful Implementation of Ticketing System Generating Great Interest with Universities

Bonn, 7 July 2011 - Around two years ago ITConcepts employee Michael Krautien deployed the IT Service Management Suite (ITSM Suite) ticketing system from BMC Software at Bielefeld University. The system has since become an integral part of the university’s computer center. According to Helmut Frisch, Service Desk Manager of the university’s computer center, the work of the Service Desk would be especially hard to imagine without this help desk ticketing system. “We have set ourselves the goal to serve the users of our services as fast as possible - either through the employees of the Service Desk directly or with the support of specialists from other departments of the computer center.” Receiving around 5,000 inquiries per year from the employees of the university alone, achieving this goal requires structured data capture and defined work processes. These requirements are being fulfilled with the ITSM Suite and have proven successful in service for the past two years and counting.

The successful implementation of the help desk ticketing system by ITConcepts has not only pleased Bielefeld University itself, but has also attracted much interest from other organizations. Searching for solutions for their own computer centers, two university delegates from Thuringia visited Bielefeld to see the system in action this month, and were inspired by their convinced colleagues.

COGNITUM Support France

Beginning on the 15th of April ITConcepts offers native support from France for our customers in France and Switzerland during business hours (8 AM to 5 PM). Contact us to get more information about our support services.

COGNITUM

Quest One Identity Manager

Beginning today, version 5.0 of the new Quest One Identity Manager solution (formerly Active Entry from Voelcker Informatik) is available.

The Quest One Identity Manager Solution reduces the complexity, cost and risk associated with managing user identities and controlling access. We can help you implement the solution to:

  • Automate and unify provisioning, role management, password management, single sign-on, and privileged account management
  • Reduce the complexity inherent in multiple identities and processes
  • Ensure that identity and access management activities are supporting business objectives
  • Align user and administrator access to corporate data, policy and resources
  • Provide segregation of duties and access control
  • Enable you to achieve and maintain compliance to policies and regulations

Contact us for more information.

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